# Dispute Management

### Dispute Prevention

<figure><img src="https://708919735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FV1kFUDCWjOT7ryH9aNlc%2Fuploads%2FXl9vemi72JvS7bW8vgms%2Fimmagine.png?alt=media&#x26;token=82e75714-6c6b-4d80-b639-3ccd5fe04379" alt=""><figcaption></figcaption></figure>

If DISPUTE PREVENTION is not sufficient we use:

### Dispute Management

{% content-ref url="../faq/faq-validators" %}
[faq-validators](https://bitscrow.gitbook.io/docs/faq/faq-validators)
{% endcontent-ref %}

In case of problem, the buyer opens a dispute, the fees increase by +3%.

For each dispute there will be a validator who will have to access the platform and handle the dispute

* The validator will be in charge of judging based on the regulations, the documentation provided by the parties and finally in an ethical manner.
* He has a set time to validate the transaction, 72h to evaluate.
* We encourage our validators to do the job properly by rewarding them through high APY and low fees.
* Once the he votes, BITSCROW will check the goodness of the vote (Multi-signature) and the quality of the validator's judgment.
* If the judgment is different from that of BITSCROW he will still receive 3% of the fees but will also receive a penalty.
* At the third penalty he will be excluded from the staking validator pools and moved to the classic staking pool.

<figure><img src="https://708919735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FV1kFUDCWjOT7ryH9aNlc%2Fuploads%2Fp2SKFBTheFR4g31Uqrdv%2Fimmagine.png?alt=media&#x26;token=9bef69b3-6867-4e82-ab90-c920493bbde5" alt=""><figcaption></figcaption></figure>

<figure><img src="https://708919735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FV1kFUDCWjOT7ryH9aNlc%2Fuploads%2FiJjeYVHvY6tY8RWSpS2N%2Fimmagine.png?alt=media&#x26;token=feb9d945-50b9-4a3e-9de6-3ca15387e905" alt=""><figcaption></figcaption></figure>

{% content-ref url="validator-staking" %}
[validator-staking](https://bitscrow.gitbook.io/docs/overall-documentation/validator-staking)
{% endcontent-ref %}
